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    • Shipping policy

    PLEASE EMAIL  info@sirlouiscigars.com WITH QUESTIONS REGARDING YOUR ORDER

    All domestic orders are shipped USPS priority, with a flat rate shipping charge of $12 per order.

    We generally ship the same day – Monday through Friday. The cut-off is at 3 pm EST.  Sometimes there are issues with USPS that can cause technical delays or there are issues that we cannot control but we have a great track record!

    In order to keep your order fresh until you receive it, we include a FREE 69% Boveda Humidity pack in every shipment. We take the utmost care with packaging to ensure you receive your order in pristine condition.

    In case your package is stuck in transit or is stolen, please first contact the USPS Customer Service. The representatives have a more in-depth tracking system and can give you an update about the location of your package and such. Should you find no help, please email us at info@sirlouiscigar.com.

    INTERNATIONAL SHIPPING & RETURNS/REFUNDS

    For international orders, we ship USPS First Class International Mail without tracking. Please feel free to ask questions prior to ordering, as we do not accept returns on items.

    • We collect postage that simply covers our cost of shipping and handling from the United States via USPS First Class International Mail.
    • We DO NOT collect for any other duties or fees. All customs duty fees and taxes are the responsibility of the buyer. Customs duties, taxes, VAT, brokerage fees, or tariffs could be applied to your package at the discretion of your local customs officers or post office and we have absolutely no control over this, nor do we know how much will be collected from you.
    • You might be charged additional duties and import taxes when you receive their shipments. 
    • We also do not have any control over customs or the packages that they may randomly inspect, and cannot guarantee that your products will or will not be subject to searches through customs. We can tell you that the products that we ship are no more likely to be inspected than any other package.
    • We do not accept forced returns.

    Please feel free to ask questions prior to ordering, as we do not accept returns on any items. It is important to note that undeliverable packages or packages that go unclaimed by the customer will not be refunded. We reserve the right to charge for additional shipping should your package return to us. We also reserve the right to refuse returns. Any package sent back to us without express written permission will result in it being treated as abandoned property.Â